Refunds and Cancellations

Last updated: 27 October 2026

This policy covers iShot Pro bought in the iShot app through Google Play: the yearly and monthly subscriptions and the lifetime purchase. All payments are made and refunded through Google Play.

The short version

• Cancel a subscription anytime in Google Play. Pro stays until the end of the period you paid for.
• Cancel a free trial before it ends and you are never charged.
• Changed your mind? Ask for a full refund within 14 days of any purchase or renewal, for any reason.
• Write to labpixelai@gmail.com, or use Settings → Support → Help with a purchase in the app.

Cancelling a subscription

• Open Google Play → your profile → Payments & subscriptions → Subscriptions → iShot, and tap Cancel. In the app: Settings → iShot Pro → Manage subscription takes you there.
• Uninstalling iShot does not cancel a subscription.
• After you cancel, Pro keeps working until the end of the current period. You are not charged again.
• Cancel at least 24 hours before a renewal date to be sure the next period isn't charged.

Free trials

• The yearly plan starts with a 7-day free trial. Cancel at any time during the trial and you pay nothing.
• If you don't cancel, the trial turns into a paid yearly subscription at the price shown when you started it.
• One free trial per Google account.

Refunds

• Within 48 hours of a purchase, you can also ask Google Play directly: play.google.com → Account → Order history → Request a refund. Google decides these requests under its own policy.
• Within 14 days of any purchase or renewal (yearly, monthly or lifetime), we refund it in full when you ask, for any reason. Write to labpixelai@gmail.com with your Google Play order number (it starts with "GPA.", in the receipt Google emailed you). The in-app "Help with a purchase" email fills in what we need.
• After 14 days we don't refund time already used, except where the law in your country requires it, or when iShot Pro didn't work on your phone and we couldn't fix it — then we refund the period you couldn't use.
• Refunds are paid back by Google Play to the payment method you used, usually within a few days.
• When a purchase is refunded, Pro ends on that Google account.
• We may decline repeated refund requests for the same plan from the same account.

What isn't charged

• The Founding Creator year (the first 10,000 users) is free, needs no payment method and doesn't renew by itself: nothing is charged, so there is nothing to refund.
• 15-minute Pro sessions unlocked by watching an ad cost nothing.

Price changes

If the price of a subscription changes, Google Play tells you before it applies, and you can cancel before then. Where the law requires your consent to a higher price, the subscription doesn't renew at the new price unless you agree.

Your rights under the law

Nothing in this policy limits the rights you have as a consumer in your country. In particular:

• European Union, EEA, United Kingdom, Switzerland and Turkey: you may withdraw from a purchase within 14 days without giving a reason. Our 14-day refund above covers this right. When you start Pro straight away you agree that it begins during the withdrawal period.
• India: complaints are handled by our Grievance Officer (below) under the Consumer Protection (E-Commerce) Rules, 2020: we acknowledge a complaint within 48 hours and resolve it within one month.
• Australia and New Zealand: our services come with guarantees that can't be excluded under consumer law.
• United States: subscriptions renew automatically until cancelled, at the price and period shown on the paywall; you can cancel anytime as described above.
• Brazil, South Korea, Japan and other countries: any longer or additional rights your local law gives you apply on top of this policy.

Contact and Grievance Officer

• Email: labpixelai@gmail.com
• Grievance Officer: the iShot support team, at labpixelai@gmail.com
• We reply within 2 working days.
• This policy online: https://ishotcamera.com/refunds